Design, Create and Order Custom Badges And Patches Online!

Common Questions About Our Services

• What is the ordering process?

  Our streamlined ordering process is designed to make getting your badges and patches simple and efficient:

  1. Browse & Select: Choose from our extensive catalog or start with a custom design
  2. Design: Use our online designer tool or work with our design team
  3. Approve: Review design in cart and complete your order. If adjustments are needed after placing an order call 1-626-412-1200, email us or speak with our live chat team.
  4. Production: Your order enters our production queue
  5. Quality Check: Each badge undergoes rigorous quality control
  6. Ship: Your badges are carefully packaged and shipped to your location

  For agency orders or bulk purchases, we offer dedicated account management to ensure your specific requirements are met throughout the process.

• How to use the online designer tool?

  Our user-friendly online designer tool puts professional custom products at your fingertips:

  Getting Started:

  • Select your product
  • Choose from pre-designed templates or start from scratch
  • Upload your organization’s logos, seals, or custom artwork

  Design Features:

  • Product colors, text, design elements
  • Extensive font library including official agency designs
  • Design matching for department specifications
  • Real-time preview of your designs

  Professional Options:

  • Add rank insignia, department seals, and specialty symbols
  • Holiday specific themes for products
  • Preview different variation options

  Need help? Our design support team is available to assist you through live chat or phone during the design process.

• Getting a quote for your agency?

  We understand that agencies have specific budgeting and procurement requirements:

  Instant Online Quotes:

  • Get immediate pricing for products
  • Quantity discounts automatically calculated
  • Multiple material and finish options with pricing

  Custom Agency Quotes:

  • Contact our agency specialists for projects
  • Volume discounts for department-wide orders
  • Special pricing for government and non-profit organizations
  • Detailed quotes include setup fees, per-unit costs, and shipping

  Quote Includes:

  • Design and setup costs
  • Per-unit pricing with quantity breaks
  • Shipping and handling fees
  • Timeline for production and delivery
  • Payment terms and options

  All quotes are valid for 30 days and can be easily converted to orders with approved purchase orders.

• Reorder your existing products?

  Making reorders is quick and convenient:

  For Existing Customers:

  • Log into your account to view order history
  • Click “Reorder” on any previous purchase
  • Modify quantities or make design adjustments
  • Expedited processing for exact reorders

  Benefits of Reordering:

  • No setup fees
  • Faster turnaround times
  • Quantity discounts for bulk reorders
  • Consistent quality and appearance

  We maintain design files for all custom work, making future reorders seamless.

• How to get help with designing?

  Our design support ensures your badges meet your exact specifications:

  Free Design Consultation:

  • Speak with our design specialists about your requirements
  • Review department regulations and specification compliance
  • Discuss material options, sizes, and special features

  Professional Design Services:

  • Custom artwork creation by experienced designers
  • Logo recreation and enhancement
  • Compliance with official standards and regulations
  • Multiple design concepts and revisions

  Design Support Options:

  • Live chat during business hours
  • Phone consultations with design specialists
  • Email support with design attachments

  Specialized Expertise:

  • Knowledge of law enforcement, military, and security standards
  • Experience with official seals, ranks, and insignia
  • Understanding of industry-specific requirements
• Can you recreate products I already have?

  New Customer with Existing Design:

  • Contact us with your current product information including photos, sketches, or specifications
  • We can produce your existing products from designs, maintaining the same quality and appearance
  • We will recreate the design and send you a digital proof for approval before production begins
  • Our team works with you to ensure every detail matches your requirements
  • Once approved, your reproduced items will be manufactured to the same standards as our original designs
• What are my payment options?

  We offer flexible payment solutions for all types of organizations:

  Non Federal, State or Local Agencies or Individual Orders:

  • All major credit cards (Visa, MasterCard, American Express, Discover)
  • Affirm pay overtime

  Agency & Institutional Orders:

  • Purchase orders from qualified organizations
  • Net 30 payment terms for approved accounts
  • Organizational billing, you get invoiced
  • Wire transfers for large orders
  • ACH payments

  Special Programs:

  • Financing options for large departments
  • Budget-friendly payment plans
  • Tax-exempt processing for qualifying organizations
  • GSA Schedule pricing for government agencies

  For questions about payment options or to set up agency billing, contact our customer service team.

• What types of agencies and organizations do you work with?

  We proudly serve a diverse range of professional organizations and institutions across multiple industries:

  Public Safety & Emergency Services:

  • Law Enforcement agencies
  • Fire Departments
  • Emergency Medical Services (EMT)
  • Security companies and organizations

  Military & Defense:

  • All branches of the military
  • Defense contractors
  • Veterans organizations

  Healthcare:

  • Hospitals and medical centers
  • Healthcare systems
  • Medical staff departments

  Entertainment & Hospitality:

  • Amusement parks and theme parks
  • Casinos and entertainment venues
  • Hotels and resorts

  Education & Community:

  • Universities and colleges
  • Schools and school districts
  • Sports clubs and athletic organizations
  • Churches and religious organizations

  Each sector has unique requirements for their badges and patches, and our team understands the specific standards, regulations, and traditions that apply to your organization type.