Terms and Conditions

TERMS & CONDITIONS FOR PLACING AN ORDER ON OUR WEBSITE: Please be advised that all orders placed on this website are automated and are sent directly to production once your order is received. If any further changes are required, please ensure that such changes are clearly marked or explained in the note section during checkout. We hereby notify you that we will not be held responsible for any errors or mistakes that you may discover, or any changes you may require after we have received your order, and production has commenced.

We further inform you that we do not offer spell-checking services, and therefore, it is your responsibility to ensure that all information provided in your order is correct and accurate. We shall not be held liable for any errors or mistakes resulting from typographical errors, misspellings, or incorrect information provided by you.

You acknowledge that once your order is placed, it cannot be canceled or modified unless specifically allowed by our company policies. You also agree that any changes made after production has commenced may result in additional fees and production time, and we shall not be held responsible for any delays or inconveniences resulting from such changes.

In conclusion, we advise you to carefully review your order details and ensure that all information provided is correct and accurate. We shall not be held responsible for any errors or mistakes resulting from your failure to do so.

WE DO NOT SPELL CHECK!

It is your responsibility to carefully inspect the proofs/virtual proofs you designed for errors and/or omissions in spelling, design, size or color. All images, text, font, size, color and placement displayed are approximations and may not be exact to final production.

CANCELLATIONS POLICY: Please be advised that all products available for purchase on Owl Badges are made-to-order and, therefore, all sales are final. We regret to inform you that we are unable to accept any returns for refund, credit or exchange of custom products as a result of the personalized and unique nature of these products. As our system is automated, we are unable to accommodate cancellations or changes once orders have been received. We kindly ask that you carefully review your order prior to submission to ensure accuracy and completeness.

Minimum: No minimum order for custom badges.

PRODUCTION TIME: Please note that all production times provided by Owl Badges are approximate and may vary from order to order. While we strive to meet the estimated timeline of 15 business days for mold-making and 21-40 business days for production for both new and repeat orders, we cannot guarantee these dates as they are subject to the availability of materials, the complexity of the design, and other factors outside of our control. Production time is approximately 8 – 12 weeks, Badges with a custom seal may take longer. Badge design provided by customer may also take longer to produce, since we have to create a unique mold. As all badges are handmade, we regret to inform you that there is no option to expedite the production process.

Furthermore, due to the ongoing COVID-19 pandemic, government restrictions, and supply chain issues, we are unable to guarantee production times. We kindly ask that you place your orders well in advance of your desired delivery date to allow for potential delays or unforeseen circumstances.

Please be advised that any dates provided by Owl Badges are approximate and are not guaranteed. By submitting an order with us, you acknowledge and accept that you understand these terms and conditions. If you have any questions or concerns regarding the production time of your order, please contact our customer service team for further assistance.

Intellectual Property Rights: Please be advised that all images and artwork on the Owl Badges website, including those generated by our design tools, are the exclusive property of Owl Badges. As such, they may not be reproduced, resold, or used for any commercial purposes, including but not limited to advertisements, websites, or business cards, without prior written approval from the management of Owl Badges. Any unauthorized use of our images or artwork is strictly prohibited and may result in legal action.

Please note that Owl Badges reserves the right to use any designs generated on our website, including custom orders, for marketing and promotional purposes, without any obligation to compensate or provide attribution to the original purchaser or designer.

By submitting an order with Owl Badges, you acknowledge and accept that all intellectual property rights related to the designs created by our design tools, or otherwise produced by Owl Badges, shall be owned exclusively by Owl Badges. You further agree to comply with all applicable laws and regulations related to intellectual property rights and to indemnify and hold harmless Owl Badges, its employees, and agents from any claims, damages, or expenses arising from your unauthorized use of any Owl Badges images or artwork.

Shipping and Import Duties: Please be advised that all orders placed with Owl Badges are shipped from our facility within the United States to the customer’s final destination, unless otherwise indicated. For international orders, we may utilize processing countries for shipment.

Please note that customers are responsible for any and all applicable taxes, duties, or import fees that may be levied by their respective cities, states and countries in connection with the purchase and import of our products. As such, we strongly recommend that you contact your local customs office or tax authority to obtain information on any additional fees or taxes that may apply to your order.

By submitting an order with Owl Badges, you acknowledge and accept that you understand and agree to comply with all applicable laws and regulations related to the import of our products, including payment of any applicable duties, taxes, or fees. Owl Badges shall not be responsible for any additional fees or charges incurred by customers as a result of their failure to comply with import laws and regulations or obtain the necessary information from their local customs office or tax authority. Orders placed in California will pay their respective state and local taxes.

Product Use and Care: Please be advised that improper use or care of Owl Badges products may result in damage to the product or to other items with which it comes into contact. For example, improper use of badge attachments may result in damage to the attachment or the badge itself.

Additionally, proper care and maintenance of Owl Badges products is important for their longevity and continued use. Please note that washing instructions for our products include washing them inside out, using non-chlorine bleach, and washing in low temperatures. Failure to properly care for and maintain our products may result in damage or degradation of the product, and Owl Badges shall not be responsible for any such damage resulting from improper use or care.

By submitting an order with Owl Badges, you acknowledge and accept that you understand and agree to comply with all applicable care and use instructions for our products, and that Owl Badges shall not be responsible for any damage or degradation resulting from your failure to properly use or care for our products.

Design and Manufacturing: Please be advised that certain seal designs may be too intricate for production using soft or hard enamel. In such cases, Owl Badges may, at our discretion, determine that an offset printing method is necessary in order to accurately reproduce the design.

By submitting an order with Owl Badges, you acknowledge and accept that you understand and agree to our use of discretion in determining the most appropriate production method for your design. While Owl Badges will make every effort to accurately reproduce your design, we cannot guarantee that all designs are suitable for production using enamel or any other particular production method. Additionally, any changes to your design that may be necessary in order to facilitate production shall be made at Owl Badges’ discretion, and you agree to accept any such changes as necessary.

Owl Badges shall not be responsible for any design or production issues resulting from your failure to provide accurate design specifications or for any issues resulting from the use of enamel or other production methods.

Patch and Badge: Please be advised that the designs, colors, and details of patches and badges are subject to variation with each production. Despite our best efforts to maintain consistency, we cannot guarantee that the colors and details of the patches and badges will be exactly the same as those in previous orders. This applies to all custom products.

We hereby inform you that any slight differences in the design, color, and detail of the patches and badges are an inherent characteristic of the manufacturing process and are not considered defects or breaches of contract. Accordingly, any such variations shall not be deemed to be a failure on our part to fulfill our obligations under any agreement or contract entered into with you or any other party. This also applies to all custom products.

Additionally, we would like to notify you that the sizes provided on our website are approximate and are subject to slight variations with each production. Therefore, any size differences between the actual product and the sizes listed on the website shall not be considered material or substantial and shall not be construed as a breach of contract or obligation on our part. This also applies to all custom products.

In conclusion, we assure you that we will strive to maintain consistency in the design, color, detail, and size of our patches and badges, as well as all other custom products, to the best of our abilities, but any differences that may occur shall not be deemed to be material breaches of contract or obligations.

LAW ENFORCEMENT AGENCIES: Proof of credentials are required for all law enforcement agencies purchases. You must submit any documents and proofs that may be required. Impersonating a law enforcement agency/officer is a state and federal crime.

By proceeding with this order, you confirm that you have read, consent and agree to the Owl Badges Terms and Conditions. You are authorized to order on behalf of your organization or law enforcement agency and will submit any documents and proofs that may be required.